Guidance, organisations and contacts
KIDS Mediation Service
Kids Mediation Service is available to help you resolve disagreements. There is no charge for this service, and you do not have to agree to a meeting, but you do need to contact them if you wish to proceed to appealling to SEND tribunal (except in the case of Section I only appeals).
KIDS Mediation Service: Tel: 03330 062 835
Email: senmediation@kids.org.uk
http://www.kids.org.uk/mediation-info
Statutory Assessment and Review Services Team
START is the team in Coventry who manage EHCPs and requests. You will need to contact this team for updates and if you wish to speak with your plan/coordinator.
Tel: 024 7683 1614
Email: SEN@coventry.gov.uk
Statutory Assessment – Coventry City Council
SEND Tribunal Helpline
TEL: 01325 289350 / 0300 303 5857
First-tier Tribunal (Special Educational Needs and Disability) - GOV.UK
Special Needs Jungle 
The Special Needs Jungle provides parent-led information, resources and informed opinion about children and young people with SEN, special needs, disability, health conditions and rare diseases. They provide a variety of information including a flowchart for if you disagree with SEN provision. Access the flowchart.
School complaints
You must complain to your school directly before complaining to any other organisation. Visit the Government website for advice on complaining about a school or access the individual school's complaints procedure, normally available on their website.
A useful source of information is IPSEA.
Local Authority Feedback
Make a comment, compliment or complaint about a Coventry City Council service.
Healthwatch 
Healthwatch Coventry is the independent champion for health and social care in Coventry. Healthwatch Coventry Services include:
- Information helpline for questions about local health and social care services
- Support for people making an NHS complaint
- Gathering feedback and views on local services and using this to influence how services are run and planned.
Visit the Healthwatch website.
PALs 
The Patient Advice & Liaison Service (PALS) is a service that deals with patients', relatives' or carers’ queries and concerns regarding their health care, and can provide information on NHS services generally.
Local Government and Social Care Ombudsman (LGO) 
The Local Government and Social Care Ombudsman looks at complaints about councils and some other authorities and organisations, including education admissions appeal panels and adult social care providers (such as care homes and home care providers). It is a free service. Our job is to investigate complaints in a fair and independent way - we do not take sides. Visit the LGO website.